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PetSmart – The Facts

We're all about delivering Total Lifetime Care for pets and helping pet parents raise happy, healthy pets. As the leading retailer in the pet industry, we take pride in the high pet care standards we have set and work hard to follow. The health and safety of our associates, pets and customers is a top priority as is the safety and care of our pets.

Caring for pets is more than our job, it's a moral obligation and responsibility. We want to make sure that everyone has the right information about how we conduct our business, so we've created PetSmart - The Facts to provide candid information about current issues you may be hearing about.

Here you'll find the facts on this site regarding the following topics:

Dentley's Beef Hooves Voluntary Recall Information (Updated November 6, 2009)

Spot-on Flea & Tick Products Updated: September 10, 2009

Nutro Cat Food Voluntary Recall Information (Updated May 21, 2009)

Nonnative Wildlife Invasion Prevention Act (HR 669)

Our Quality Assurance Program for the Products Sold in our Stores

PETA's Campaign Against Rainbow Exotics

PETA's Negative Campaign Against PetSmart

Our Pet Care Philosophy

Vet Assured: A program to ensure healthy pets

Bird sales. Why we sell them. How we care for them.

Bully Breeds Safety in Group Play

Wild Rodent Control in our Stores

Media Toolkit

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PetSmart Communications

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How we care for pets

If you’ve seen an activist campaign, you need to see the facts:
PetSmart - The Facts

Smart Products & Solutions

Careers At PetSmart

Making a Difference