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Washington Mutual Announces Relief Programs for Customers Following the September 11 Tragedies
SEATTLE, Sep 21, 2001 (BUSINESS WIRE) -- Washington Mutual announced that it has established relief programs to help its customers who experienced a loss due to the terrorist attacks on Sept. 11, 2001.

This is an enhancement to the company's disaster relief program, which was already in place. The disaster relief program includes the forbearance and waiving of late charges on loan payments.

The enhancement applies to customers who are suffering a financial hardship through the loss of a loved one on one of the four hijacked airplanes, or at the Pentagon or the World Trade Center buildings. Washington Mutual will work with these customers and as appropriate defer their monthly principal and interest payments on their mortgage and consumer loans for up to one year.

"We share the nation's grief and concern for the victims of the September 11 tragedies," said Kerry Killinger, chairman, president and CEO of Washington Mutual. "We understand the need to provide additional support during this unusually difficult time."

Mortgage and consumer loan customers can contact Washington Mutual at 800-323-9417 to be connected with a customer care representative who will work with them on an individual basis.

"A person's home offers security and comfort, which are two things people need the most right now," said Craig S. Davis, president of Washington Mutual Home Loans and Insurance Services Group. "Beyond their loss, we can only imagine the myriad of issues our customers are facing and for those without mortgage insurance, this program would help ease their situation. We encourage customers to contact us at their earliest convenience so we can begin working with them."

    Disaster Relief Program
Washington Mutual enacted its Disaster Relief Program last week for mortgage customers facing financial hardships due to the tragic events.

    Key components of the Disaster Relief Program are:
    --  Due to delays experienced by the U.S. Postal Service,
        Washington Mutual will waive late charges through Sept. 27,
        2001.
    --  Washington Mutual has established a special group of customer
        service representatives to handle specific mortgage issues
        arising from the disasters.
    --  Washington Mutual customers can call 800-323-9417, Monday
        through Friday 5:00 a.m. to 7:00 p.m. or Saturday, 7:00 a.m.
        to 12:00 p.m. Central Time.
    --  Former Fleet Mortgage customers can call 800-333-9999, Monday
        through Friday 8:00 a.m. to 6:00 p.m. (All time zones).
More information for Washington Mutual mortgage customers can also be found on www.WaMuHomeLoans.com.

With a history dating back to 1889, Washington Mutual, Inc. (NYSE: WM) is a national financial services company that provides a diversified line of products and services to consumers and small- to mid-sized businesses. At June 30, 2001, Washington Mutual and its subsidiaries had consolidated assets of $229.30 billion. Washington Mutual currently operates more than 2,300 consumer banking, mortgage lending, commercial banking, consumer finance and financial services offices throughout the nation. Washington Mutual's press releases are available at www.wamu.com.

CONTACT:          Washington Mutual, Inc.
                  Media Contact:  
                  P. Kevin Horn, 206/377-3268