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WaMu Selected Top Bank in Customer Satisfaction among Online Users, According to comScore, Inc.
Among the Top 5 online banks, WaMu ranked first in terms of satisfaction, with the financial institution taking the lead with 78% "highly satisfied"
SEATTLE, Apr 17, 2008 (BUSINESS WIRE) -- WaMu (NYSE: WM) today announced it has taken the lead in customer satisfaction among the top five online banks, with 78% of its customers reporting they are "highly satisfied," as reported in an annual "State of Online Banking" study conducted by comScore, Inc. The study polled online consumers about satisfaction with various financial institutions, including banks, credit card companies and brokerages. The designation complements WaMu's 2007 J.D. Power and Associates customer satisfaction ranking as #1 retail bank in the West and Midwest regions.

"We work hard to make the online banking experience simpler, faster and more personalized, and we're pleased to see such positive response from customers," said Richard Blunck, SVP, and Director of eCommerce for WaMu.

WaMu is a leading provider of online financial services, and its site,, has received widespread industry and consumer recognition, averaging more than 3,300 online applications submitted per day. The site is consistently ranked as one of Keynote's top online banking sites. The online banking site also continues to be at the top of the Gomez ratings for site response time; more than 1 second faster than the second-quickest site, and more than twice as fast as the industry benchmark. In January of 2007, WaMu launched a new version of the site with enhanced navigation and functionality.

About WaMu

WaMu, through its subsidiaries, is one of the nation's leading consumer and small business banks. At Mar. 31, 2008, WaMu and its subsidiaries had assets of $319.67 billion. The company has a history dating back to 1889 and its subsidiary banks currently operate approximately 2,500 consumer and small business banking stores throughout the nation. WaMu's press releases are available at


Gary Kishner, 818-775-4234