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|WaMu Only Bank Among BusinessWeek's Top 25 'Customer Service Champs'|
SEATTLE--(BUSINESS WIRE)--Feb. 27, 2007--Washington Mutual, Inc. (NYSE:WM) was recently recognized as the only bank among the top 25 best providers of customer service in a ranking by BusinessWeek.
WaMu, cited by the magazine for being known as a pioneer of free checking and for speedy service, was ranked No. 14 on the "BusinessWeek Customer Service Champs" list. WaMu was specifically noted for being an "industry disrupter," and a company that offers a "customer-friendly alternative" in a field "long plagued by poor service." In terms of speedy service, the ranking noted that 62 percent of respondents reported problems were solved by WaMu in one day or less.
"This recognition is a testament to our employees' hard work and focus on one of our core business strategies - simplifying the banking experience and delivering true value as defined by our customers," said Kerry Killinger, WaMu chairman and chief executive officer. "Continually listening and responding to consumers' needs is what has kept WaMu in the forefront of banking innovation for more than 100 years and what has led to us being recognized as a leader in customer service nationally."
Killinger added, "The results of this independent study clearly tell us we're on the right track to capturing the hearts and minds of consumers across the nation and to solidifying our position as the nation's leading consumer and small business bank."
The magazine's first-ever ranking of customer service brands was announced in an article posted on the publication's online website late last week. The cover story article for its March 5 issue is scheduled to hit newsstands later this week. The BusinessWeek ranking was based on information gathered through a J.D. Power & Associates database with feedback from over 3,000 readers in addition to a Web-based survey of 100 customers.
WaMu, through its subsidiaries, is one of the nation's leading consumer and small business banks. At December 31, 2006, WaMu and its subsidiaries had assets of $346.29 billion. The company has a history dating back to 1889 and its subsidiary banks currently operate more than 2,600 consumer and small business banking stores throughout the nation. WaMu's press releases are available at http://newsroom.wamu.com.
CONTACT: Washington Mutual, Inc. Media Contact: Mary Kelley, 206-500-2823 email@example.com SOURCE: Washington Mutual, Inc.