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Washington Mutual Offers Disaster Relief to Florida Hurricane Victims; Company Also to Donate $100,000 to the American Red Cross Disaster Relief Fund

ORLANDO, Fla.--(BUSINESS WIRE)--Aug. 16, 2004--Washington Mutual (NYSE:WM) today announced that it will provide special assistance to help customers in declared Federal Disaster Areas in Florida recover from Hurricane Charley. The company's disaster relief program includes penalty-free CD withdrawals, reduced interest rates on Home Equity Loans, quick approval on personal lines of credits and alternate payment plans for loan customers.

Washington Mutual will donate $100,000 to the American Red Cross Disaster Relief Fund and is collecting additional donations at its retail banking stores from those who want to make a financial contribution to the Red Cross.

"We're committed to helping our customers and employees in storm-impacted neighborhoods get back on their feet as soon as possible," said Lloyd Goodlett, senior vice president and Consumer Group manager for Washington Mutual's Mid-Atlantic region. "We hope our company donation to the Red Cross and the additional funds we collect from concerned customers will help all residents affected by the hurricane recover quickly."

Washington Mutual customers who live, work or own property in the hurricane-impacted areas who wish to inquire about the bank's disaster relief programs should call Washington Mutual's customer care phone line or visit their local retail banking store. For deposit account inquiries customers can call 800-788-7000 at any time, and for consumer and mortgage loan programs customers can call 800-472-1254 Monday through Friday from 9 a.m. to 11 p.m. EST and Saturdays, 11 a.m. to 4 p.m. EST.

    CONTACT: Washington Mutual
             Nova Hunn Barnett, 404-881-0276
             Derek Aney, 646-521-3327

    SOURCE: Washington Mutual