Printer Friendly Version View printer-friendly version
<< Back
Wright Express’ Call Center Placed in Top 20 in BenchmarkPortal Study

Recognized among 100 best call centers for second consecutive year

SOUTH PORTLAND, Maine--(BUSINESS WIRE)--Jul. 18, 2012-- Wright Express Corporation (NYSE: WXS), a leading global provider of value-based business payment processing and information management solutions, today announced it was recently recognized by BenchmarkPortal and The Center for Customer-Driven Quality (CCDQ) for having one of the Top 20 medium-sized call centers for 2012 in the United States and Canada.

This is the second year in a row that Wright Express participated in the Annual Call Center Benchmarking Study. This year it moved up to the medium call center category from its placement in the small group in 2011. The study ranks the best 100 call centers in the following categories: small (5-99 agents), medium (100-249 agents), and large (250+ agents). The rankings are compiled using a database of call center metrics and measurements for feedback.

"We are extremely proud of our contact center for earning top 20 recognition both years that we've participated in this study," said Jamie Morin, senior vice president of client services at Wright Express. "Wright Express is dedicated to continuous improvement in delivering exceptional customer experiences in the B2B payment solutions industry - so much so that our commitment to providing exceptional customer service is embedded in our mission statement. The study is a great resource to benchmark and reinforce our progress and results in an area we consider crucial to our success. Quality of service has helped us maintain industry leading levels of customer satisfaction and retention."

The contest analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.

"Wright Express' ranking in the top one-fifth of the 100 top call centers in its category is a true testament to the company's commitment to customer service and to its employees," said Bruce Belfiore, chief executive officer of BenchmarkPortal.

BenchmarkPortal has the largest database of call center metrics in the world and includes thousands of participants. The CCDQ, founded at Purdue University, is internationally recognized as the premier research and educational organization for customer contact best practices.

About Wright Express

Wright Express is a leading provider of value-based, business payment processing and information management solutions. The Company's fleet, corporate and prepaid payment solutions provide its more than 350,000 customers with unparalleled security and control across a wide spectrum of business sectors. The Company's operations include Wright Express Financial Services, Pacific Pride, rapid! PayCard, Wright Express Prepaid Cards Australia, Wright Express Fuel Cards Australia and CorporatePay Limited, England. Wright Express and its subsidiaries employ more than 900 associates in six countries. For more information about Wright Express, please visit wrightexpress.com.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is an industry leader in call center benchmarking, call center training, and call center certification worldwide. BenchmarkPortal's website can be found at: http://www.benchmarkportal.com. Please visit one of our communities: Facebook, LinkedIn, YouTube, Twitter.

Source: Wright Express Corporation

Wright Express Corporation
Jessica Roy, 207-523-6763
Jessica_Roy@wrightexpress.com

How Can We Help You?

Request More Information
Education_83402440_Callout_442x184
Virtual Education Payment Solutions

WEX virtual payment solutions can help save money, and even get cash back, when you pay suppliers. And our precise management and reporting solutions will free you to focus on your most critical mission – delivering quality education

Learn More
WEX Virtual Insurance Payment Solutions

WEX Virtual Payment Solutions are a more secure way to pay preferred and out-of-network suppliers, which can save you money and preserve customer loyalty.

Learn More
P-Card_151910011_Callout_442x184
WEX P-Cards

WEX Purchasing Cards, or P-Cards, help companies manage costs and reduce paperwork by providing details about employee spending. Additionally, they provide precise information, insights and control over how and where your company dollars are spent.

Learn More
Virtual Payments
WEX Virtual Payment for Media

WEX virtual payment solutions seamlessly interface with many of the widely used media platforms, allowing for improved operational efficiencies, and real-time payment processing.

Learn More

WEX Fleet

WEX offers the most popular fleet cards in the nation, accepted at over 90 percent of the nation’s retail fuel locations and over 45,000 vehicle maintenance locations.

Read More

WEX Travel Payment Solutions

Drive down costs and increase productivity across the travel spectrum. Streamline and automate even the most complex payment scenarios.

Read More