|Amazon.com Selects Daksh.com as Its Preferred Customer Care Service Provider in India|
SEATTLE--Aug. 29, 2000--Leading online retailer Amazon.com (www.amazon.com) today announced that it has selected Daksh.com to provide Web-based customer service from India.
This latest move by Amazon.com aims to leverage India's high-quality and cost-effective customer care professionals.
"As Amazon.com continues to attract new customers from all over the world, it is important that we have trained staff ready to respond to a customer's inquiry, no matter what time of day or night," said Bill Price, vice president for Global Customer Service at Amazon.com.
"Daksh.com's passion for customer delight and commitment to efficient high-quality customer care matches our own. We believe this relationship will bring in tremendous benefits to Amazon.com customers by enabling us to continue to provide excellent customer service, regardless of what time it may be in their particular part of the world."
He added that Amazon.com would work closely with Daksh.com to ensure a seamless experience for the Amazon.com customer. The parties also intend for Amazon.com to become a shareholder of Daksh.com.
For Daksh, working with the world's largest Internet retailer promises to be challenging and exciting. Sanjeev Aggarwal, cofounder & CEO at Daksh.com, said: "We are delighted to be an addition to Amazon.com's customer service team. Daksh's mission is to enable ebusinesses to build exceptional customer relationships. Our 3P framework with strong emphasis on people orientation , quality processes and scalable platforms, is designed to support companies which have a high volume of electronic customer interactions, but at the same time provide customers with personalized service. Winning this project from Amazon.com -- the world's most customer centric company -- is a jewel in our crown."
About Daksh.com (www.daksh.com)
Daksh.com was conceived to help eBusiness deliver exceptional customer relationships and has presence in Sunnyvale, U.S. and in New Delhi, India. Daksh was cofounded by senior executives from Motorola, 3COM, Compaq and Pepsi and is an early mover in leveraging India's resource base for Web-enabled customer care. The service offerings include e-mail responses, real-time chat services, knowledge management and other value added services such as eCRM architecture. Daksh has strong focus on pure play Internet companies and traditional companies who are increasingly embracing the Web as a channel of interaction with their customers.
Amazon.com (Amazon.com Inc., and its subsidiaries) is the Internet's No. 1 music, No. 1 DVD and video, and No. 1 book retailer. Amazon.com (Nasdaq:AMZN) opened its virtual doors on the World Wide Web in July 1995 and today offers Earth's biggest selection, along with online auctions and free electronic greeting cards. Amazon.com lists more than 18 million unique items in categories including books, CDs, toys, electronics, videos, DVDs, home improvement products, software, and video games. Through Amazon.com zShops, any business or individual can sell virtually anything to Amazon.com's more than 23 million customers, and with Amazon.com Payments, any seller can accept credit card transactions, avoiding the hassles of offline payments. The company also participates in sothebys.amazon.com, the leading auction site for guaranteed art, jewelry and collectibles, at www.sothebys.amazon.com.
This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve risks and uncertainties that include, among others, Amazon.com's limited operating history, anticipated losses, significant amount of indebtedness, unpredictability of future revenues, potential fluctuations in quarterly operating results, seasonality, consumer trends, competition, risk of distribution center expansion, risks related to fourth-quarter performance, risks of system interruption, management of potential growth, inventory risks, risks related to auction and zShops services, risks related to fraud and Amazon.com Payments, and risks of new business areas, international expansion, business combinations, strategic alliances and the Amazon.com Commerce Network. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its annual report on Form 10-K for the year ended Dec. 31, 1999, and its quarterly reports on Form 10-Q for the quarters ended March 31, 2000, and June 30, 2000.