New unified communications service delivers frustration-free meetings
with exceptional video and audio quality
Brooks Brothers, Level 3, and Vonage among the early users and
SEATTLE--(BUSINESS WIRE)--Feb. 14, 2017--
Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN),
today announced Amazon Chime, a new unified communications service that
makes meetings easier and more efficient than ever before. With Amazon
Chime, customers can start high-quality video and audio meetings with
one-click, allowing customers to host or join a meeting, chat, and share
content and screens with a seamless, synchronized experience across
desktops, iOS, and Android devices. To get started with Amazon Chime,
In a world where meeting attendees are often not in the same city, much
less the same office building, unified communications has become
increasingly more important. Arguably the most prevalent form of unified
communications is meetings. Most meetings solutions are disappointing.
They're clunky and hard to use, the video is grainy and disconnects
frequently, the audio quality is poor, there's constant background noise
and it's impossible to know who's causing it, they require long PINs to
enter and join a call, and have second-rate mobile features and apps.
Further, most are only good at one thing (e.g. voice calls, video
conferencing, screen sharing, or instant messaging), so users often have
to toggle between several different tools, none of which really solve
Amazon Chime takes frustration out of meetings, delivering very high
quality video, voice, chat, and screen sharing. Amazon Chime calls all
participants when a meeting starts so joining a meeting is as easy as
clicking a button in the app, no PIN required. When there's noise on
calls (think about how often somebody has to say things like "could you
please stop typing so close to the speaker") or somebody joins or drops
mid-call, there's no longer mystery who it is as Amazon Chime shows a
visual roster of all attendees. And, any attendee has the power to put
an end to background noise by muting any noisy line. Amazon Chime offers
strong mobile and desktop apps, and keeps meetings and chats
synchronized across devices, so users can join meetings from anywhere
via Android, iOS, Mac, and Windows apps (and seamlessly switch from
mobile to desktop, or app to app whenever needed). Amazon Chime can be
integrated with existing corporate directories, and provides IT
administrators the ability to manage identities and control access
across an organization. Amazon Chime requires no upfront investments,
complicated deployment, or ongoing maintenance – customers can simply
download the application and get started using the service in minutes.
And Amazon Chime is one-third the cost of traditional solutions.
"It's pretty hard to find people who actually like the technology they
use for meetings today. Most meeting applications or services are hard
to use, deliver bad audio and video, require constant switching between
multiple tools to do everything they want, and are way too expensive,"
said Gene Farrell, Vice President, Enterprise Applications, AWS. "Amazon
Chime delivers frustration-free meetings, allowing users to be
productive from anywhere. And with no ongoing maintenance or management
fees, Amazon Chime is a great choice for companies that are looking for
a solution to meetings that their employees will love to use."
Amazon Chime offers the following benefits:
Like being in the same room, even when miles apart: Amazon
Chime uses noise-cancelling wideband audio to deliver high-quality
audio and crisp, clear HD video to make it easier to have real
conversations in a meeting. And with Amazon Chime, video works great
across all user devices and many conference room video systems with no
On-time meetings that can be joined with a single-click: Dialing
into meetings has never been easier. Instead of trying to type in
those hard-to-remember multi-digit pins, Amazon Chime calls
participants when it is time for the meeting to start and lets them
join with a single-click. And, those who are running behind can tap a
"running late" button to automatically notify everyone in the meeting.
The end of "who just joined?": Once in the meeting, Amazon
Chime provides a visual roster that allows users to see exactly who
has joined, who is running late, and who can't make it. It also allows
everyone to see who is talking or where background noise is coming
from – no more barking dogs or loud typists – and anyone on the call
can easily mute that participant.
Work from anywhere: Amazon Chime was built for mobile use from
day one. With easy-to-use apps for Android, iOS, Mac, and Windows,
Amazon Chime keeps meetings and chats synchronized across devices, and
users can join meetings from any device and easily switch devices –
even in the middle of a meeting.
Sharing made easy: Amazon Chime makes it easy to collaborate.
When in a meeting, anyone can share their screen, instantly, without
asking a host to "pass the ball," or jump to a different application.
For ongoing collaboration outside of meetings, Amazon Chime offers
chat rooms that allow people to work together in a single place,
securely storing chat history and files for ongoing reference.
Founded in New York in 1818,
Brooks Brothers is one of America's oldest brands and a leading global retailer
of men's and women's apparel and accessories.
"Historically, we used a number of
unified communications applications inside Brooks Brothers for meetings,
calls, and chat," said Phillip Miller, Director of IT, Brooks Brothers.
"We normally have to proactively push adoption for new tools to
employees, but after starting a pilot of Amazon Chime, we quickly saw
interest grow, with internal adoption now reaching 90 percent of our
corporate staff without any formal rollout or training. With Amazon
Chime, our users get a single application for their communications needs
that works on all their devices, and now that it's available we plan to
begin retiring the multiple legacy applications we've been using."
With 20 years of experience in e-commerce and consumer analytics,
Connexity provides the necessary insights for marketers to build
stronger relationships with their customers. "With teams located all
over the world, staying connected is a challenge," said Chris Hemphill,
VP of IT, Connexity. "We needed a single communications solution for one
on one meetings, brainstorming sessions, and our cross-company daily
stand ups with our engineering teams. With Amazon Chime, our employees
can do all this from a single app on any of their devices. The video
capabilities in Amazon Chime, integrated with our conference room video
system, have made our daily stand up meetings more productive. Amazon
Chime helps to keep our geographically dispersed teams connected, and is
integral to our communications strategy."
Headquartered in Fremont, California, Soraa uses a patented technology
to produce highly efficient LED lamps and light engines. "Soraa is a
highly collaborative company, and we rely on technology to help us work
together," said Todd Antes, Senior VP of Marketing, Soraa. "We needed to
replace our traditional online meetings solution, which was limited and
expensive, and difficult to use. We chose Amazon Chime, which we use for
online meetings, video conferencing, and screen sharing. Amazon Chime
has transformed our online meetings, our employees can be productive
from wherever they are, and the application works seamlessly across
their devices. Amazon Chime has allowed us to save as much as 65% over
our previous solution, and is now the standard at Soraa."
Amazon Chime will soon be available through APN partners Level 3 and
Vonage. With availability scheduled for the second quarter of 2017,
Level 3 will add Amazon Chime to its suite of unified communications and
collaboration solutions, providing enterprises with another powerful
solution to help simplify and enhance communications. Also scheduled to
be available in the second quarter of 2017, Vonage will provide Amazon
Chime Pro Edition to its business customers at no additional cost,
delivering a richer conferencing, video, and collaboration experience
integrated with Vonage's full range of unified communications solutions
that are backed by the quality, strength, and reliability of the Vonage
Level 3 Communications, Inc. is a Fortune 500 company that provides
local, national, and global communications provider that delivers
communications services to enterprise, government and carrier customers.
"Enterprises rely on the cloud to stay nimble and competitive in the
digital economy. They need communication and collaboration tools, like
Amazon Chime, that can break down organizational silos, and evolve with
the business," said Anthony Christie, Chief Marketing Officer, Level 3.
"With Amazon Chime, delivered by Level 3, our customers have a clear
advantage. They'll have access to an agile collaboration platform,
powered by AWS, with the reliability and security of Level 3's global
network. Level 3's consultative end-to-end support model is designed to
simplify the move to the cloud."
Vonage is a leading provider of cloud communications services for
businesses. "Vonage is excited to be a launch partner for AWS to bring
Amazon Chime to our business customers," said Alan Masarek, Chief
Executive Officer, Vonage. "By providing Amazon Chime to Vonage business
customers at no additional cost, they will now have access to Amazon
Chime's innovative, easy-to-use web-conferencing and collaboration
suite, which is a perfect complement to Vonage's robust portfolio of
unified communications solutions for greater mobility, flexibility, and
Amazon Chime is now available in three versions. Amazon Chime Basic
Edition is free and lets users attend meetings, call another person
using voice or video, and use Amazon Chime's messaging and chat
capabilities. Amazon Chime Plus Edition adds user management, such as
the ability to manage an entire e-mail domain, disable accounts, or
configure Active Directory, as well as 1GB per user of message retention
– all for $2.50 per user, per month. Amazon Chime Pro Edition adds the
ability to host meetings with screen sharing and video for up to 100
users and also includes support for mobile, laptop, and in-room video
along with unlimited VoIP support – all for $15 per user, per month.
About Amazon Web Services
For 10 years, Amazon Web Services has been the world's most
comprehensive and broadly adopted cloud platform. AWS offers over 90
fully featured services for compute, storage, databases, analytics,
mobile, Internet of Things (IoT) and enterprise applications from 42
Availability Zones (AZs) across 16 geographic regions in the U.S.,
Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea,
Singapore, and the UK. AWS services are trusted by millions of active
customers around the world monthly -- including the fastest growing
startups, largest enterprises, and leading government agencies -- to
power their infrastructure, make them more agile, and lower costs. To
learn more about AWS, visit https://aws.amazon.com.
Amazon is guided by four principles: customer obsession rather than
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Source: Amazon Web Services, Inc.
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