New bronze level offering at just $49 per month and lower pricing on
all support plans provide range of options for developers and businesses
SEATTLE, Jan 06, 2011 (BUSINESS WIRE) --
Amazon Web Services LLC (AWS), an Amazon.com company (NASDAQ: AMZN),
today announced that it has lowered usage pricing on existing Premium
Support offerings by 50% and added two new support plans to meet the
needs of developers and businesses of all sizes and technical ability.
In addition to existing Silver and Gold support plans - which provide
fast, predictable response times, an unlimited number of support cases,
and personalized support from AWS developer support engineers - AWS will
now offer a Bronze support plan which offers a low-priced option for
developers at $49 per month, and a Platinum support plan which provides
15 minute response times and dedicated Technical Account Managers to
meet the needs of larger enterprises and more complex projects. All AWS
customers can continue to take advantage of AWS Basic Support which
provides free access to a Resource Center, Service Health Dashboard,
Technical FAQ's and Developer Forums. To learn more about the range of
AWS support options, visit http://aws.amazon.com/premiumsupport/.
"We're committed to providing our customers access to world class
technical support, and we've expanded our offerings to give customers of
all sizes a support plan that meets their needs," said Brent Jaye,
Director of Developer Support at AWS. "There are many ways to offer
technical support, varying from charging more for the underlying
technology and bundling in support costs, to decoupling support from the
technology costs and offering one or multiple plans. AWS remains
committed to offering developers the building blocks to succeed without
unnecessary bundling or long term commitments."
The Bronze and Platinum plans bookend the existing Silver and Gold plans
to provide developers and businesses added flexibility to choose the
support offering that meets their specific needs. All AWS Premium
Support plans offer customers of AWS Infrastructure Services an
unlimited number of support cases, with pay-by-the-month pricing and no
long term contracts. Below are details on these plans:
AWS Premium Support (Bronze) *New - Provides business day technical
support, with response times ranging from twelve hours to one business
day. Pricing for the Bronze plan is $49 per month.
AWS Premium Support (Silver) Provides business day technical support,
with response times of four business hours for higher severity issues.
Pricing for the Silver plan is the greater of $100 per month or 5% of
the total monthly AWS usage.
AWS Premium Support (Gold) In addition to the benefits of the Silver
plan, the Gold plan provides around-the-clock phone support, and
response times of one hour for urgent issues. Pricing for Gold support
is the greater of $400 per month or 5% - 10% of the total monthly AWS
usage (the percentage decreases with higher volume of AWS usage).
AWS Premium Support (Platinum) *New - Provides fifteen minute response
time for critical issues and a Technical Account Manager who will have
broad AWS expertise, become knowledgeable about a customer's use case
and needs, assist customers throughout all phases of their AWS usage,
and serve as a primary point of contact for AWS. Pricing for Platinum
support is the greater of $15K per month or 10% of the total monthly
AWS Premium Support is a one-on-one, fast-response support channel that
is staffed 24x7x365 with experienced technical support engineers. The
service helps customers successfully utilize the products and features
provided by Amazon Web Services.
Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle,
opened on the World Wide Web in July 1995 and today offers Earth's
Biggest Selection. Amazon.com,
Inc. seeks to be Earth's most customer-centric company, where customers
can find and discover anything they might want to buy online, and
endeavors to offer its customers the lowest possible prices. Amazon.com
and other sellers offer millions of unique new, refurbished and used
items in categories such as Books; Movies, Music & Games; Digital
Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby;
Grocery; Apparel, Shoes & Jewelry; Health & Beauty; Sports & Outdoors;
and Tools, Auto & Industrial. Amazon Web Services provides Amazon's
developer customers with access to in-the-cloud infrastructure services
based on Amazon's own back-end technology platform, which developers can
use to enable virtually any type of business. Kindle, Kindle 3G and
Kindle DX are the revolutionary portable readers that wirelessly
download books, magazines, newspapers, blogs and personal documents to a
crisp, high-resolution electronic ink display that looks and reads like
real paper. Kindle 3G and Kindle DX utilize the same 3G wireless
technology as advanced cell phones, so users never need to hunt for a
Wi-Fi hotspot. Kindle is the #1 bestselling product across the millions
of items sold on Amazon.
Amazon and its affiliates operate websites, including www.amazon.com,
As used herein, "Amazon.com," "we," "our" and similar terms include Amazon.com,
Inc., and its subsidiaries, unless the context indicates otherwise.
This announcement contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934. Actual results may differ significantly
from management's expectations. These forward-looking statements involve
risks and uncertainties that include, among others, risks related to
competition, management of growth, new products, services and
technologies, potential fluctuations in operating results, international
expansion, outcomes of legal proceedings and claims, fulfillment center
optimization, seasonality, commercial agreements, acquisitions and
strategic transactions, foreign exchange rates, system interruption,
inventory, government regulation and taxation, payments and fraud. More
information about factors that potentially could affect Amazon.com's
financial results is included in Amazon.com's
filings with the Securities and Exchange Commission, including its most
recent Annual Report on Form 10-K and subsequent filings.
SOURCE: Amazon.com, Inc.
Media Hotline, 206-266-7180