ACSI surveyed over 10,000 customers to measure perceptions of quality
and value across retailers nationwide
To thank customers, Amazon will donate 5% (10 times the usual
donation rate) of the purchase price of eligible products when customers
shop at AmazonSmile (smile.amazon.com) today only
SEATTLE--(BUSINESS WIRE)--Mar. 16, 2017--
(NASDAQ: AMZN)—Customers have ranked Amazon #1 in the recently released
American Customer Satisfaction Index (ACSI) with a score of 86. ACSI
surveyed over 10,000 customers to measure perceptions of quality and
value across retailers nationwide, and this recognition follows movies
from Amazon Studios winning three Oscars and Amazon being ranked #1 for
corporate reputation in the Harris Poll.
To thank customers, Amazon will donate 5% (10 times the usual donation
rate) of the purchase price of eligible products to the customer’s
charity of choice when they shop today at AmazonSmile (smile.amazon.com).
AmazonSmile is a way to shop that offers the same shopping experience as
Amazon.com, but every eligible purchase customers make at
smile.amazon.com helps support a charity of their choice. To date,
Amazon has donated over $46 million.
“Customer obsession is the very heart of our approach, and it’s
energizing to see customers respond,” said Jeff Bezos, Amazon founder
and CEO. “Thank you to all our customers and big congrats to the entire
Customers can take advantage of today’s offer—and ensure that their
shopping throughout the year benefits their favorite charitable
organization—by starting their shopping at smile.amazon.com.
Amazon is guided by four principles: customer obsession rather than
competitor focus, passion for invention, commitment to operational
excellence, and long-term thinking. Customer reviews, 1-Click shopping,
personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle
Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa
are some of the products and services pioneered by Amazon. For more
information, visit www.amazon.com/about.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170316005297/en/
Source: Amazon.com, Inc.
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