CINCINNATI--(BUSINESS WIRE)--Aug. 15, 2016--
Dynegy (NYSE:DYN) is the top retail electricity supplier for customer
satisfaction in Ohio according to J.D. Power’s 2016 Retail Electric
Provider Residential Customer Satisfaction StudySM, released
The study measured retail electric providers in competitive markets by
examining satisfaction among residential customers across five key
factors: price; communications; corporate citizenship;
enrollment/renewal; and customer service.
Dynegy received the highest score in Ohio and was distinguished by our
price and communications. The 2016 Retail Electric Provider Residential
Customer Satisfaction Study is based on responses from 20,000 electric
retail residential customers of the 91 ranked retail electric providers
in nine states regarding their experiences with their retail electric
provider. Online interviews were conducted August 2015 through June 2016.
“Being transparent is a fundamental way Dynegy does business. Making
customers informed about electric choice, helping them understand their
contracts, and keeping them happy through proactive and open
communication is a successful business formula,” said Sheree Petrone,
President of Dynegy’s Cincinnati-based retail company. “Dynegy takes
pride in the work we do and the communities where our customers and
employees live and we will continue to put our customers at the center
of our business each day.”
Dynegy continues its focus on helping customers make the right electric
supply choice. Earlier this month, Dynegy launched a new website with
streamlined navigation, enhanced information about electric choice, and
featured easy-to-understand electric plans for homes and businesses. In
addition, Dynegy has a top-performing call center serviced by a
minority-owned business located in the US. Customer calls are answered
by a representative in 10 seconds or less on average.
“We are honored to receive this award and to have earned the praise of
our customers,” said Robert C. Flexon, President and CEO, Dynegy Inc.
“This award is a testament to the hard work of the Dynegy team in Ohio
who will continue to work and communicate with our residential and
commercial and industrial customers to understand their needs and find
the best value and plan for them.”
Dynegy is also Ohio’s second largest power generator, producing more
than 5,500 megawatts of electricity—enough to power four million homes.
For more information about Dynegy’s rates and services in Ohio, visit http://www.dynegy.com/electric-supplier
or call 844.351.7691.
At Dynegy, we generate more than just power for our customers. We are
committed to being a leader in the electricity sector. Throughout the
Midwest and Northeast, Dynegy operates power generating facilities
capable of producing nearly 26,000 megawatts of electricity—or enough
energy to power about 21 million American homes. We’re proud of what we
do, but it’s about much more than just output. We’re always striving to
generate power safely and responsibly for our wholesale and retail
electricity customers who depend on that energy to grow and thrive.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160815005324/en/
Source: Dynegy Inc.
Media: Micah Hirschfield, 713-767-5800