Since its founding in 1950, Pulte Homes has maintained a steady focus on quality and customer satisfaction. Building the best quality home is a given. But delivering the best home buying experience to every customer is an equal commitment. It’s part of founder Bill Pulte’s stated objective: Don’t just satisfy our homebuyers. Truly delight them to the point they become a Pulte homeowner for life.
Quality Construction
Pulte Homes is committed to delivering quality homes, both in the way our homes are built and in the preferred products we feature in them. During construction, we focus on creating an overall tight building envelope to maximize comfort and energy savings in the home. Most homes are wrapped with Dow’s WEATHERMATE Plus housewrap, which acts as a “jacket” to protect against air leakage and moisture intrusion.
Quality Partners
Pulte’s “Signature Standards” program enables many buyers to enjoy the highest-quality products and finishes in their homes, by making the most sought-after features and brands standard and eliminating the need for price-inflating options. Among the high-quality partners with whom Pulte enjoys national relationships and whose products add to the value of a Pulte home: General Electric appliances; Merillat cabinetry; Corian countertops; Moen and Kohler plumbing fixtures; Mohawk flooring; Schlage door hardware; Sherwin Williams paints and many more.
Quality Homes
Homebuyers are taking notice of Pulte Homes’ commitment to quality. In 2008, Pulte Homes earned top rankings in seven markets in the J.D. Power and Associates® New-Home Quality StudySM, conducted as part of the annual New Home-Builder Customer Satisfaction StudySM. The New-Home Quality study evaluated customer issues and satisfaction in eight categories - home exterior, kitchen, bathroom, windows and doors, electrical and appliances, flooring and stairs, drywall, and interior paint.
Quality Service
Since 2000, Pulte Homes operations have earned more top-three finishes than any other homebuilder in the annual J.D. Power and Associates® New Home-Builder Customer Satisfaction Study. In 2008, The Company’s operations ranked highest in customer satisfaction in 11 U.S. markets, the most top rankings for customer satisfaction by any homebuilder in the 2008 study.
Pulte Homes divisions have earned the highest ranking in individual markets 90 times since the annual study began, and Pulte’s 181 top-three finishes outdistance its nearest competitor by a margin of nearly two-to-one.
“Exceptional quality and customer service are vital competitive advantages for a builder when customers have a wealth of choices, and at Pulte Homes, they’re an intrinsic part of our Company’s culture,” said Richard J. Dugas, Jr., CEO of Pulte Homes. “It’s gratifying to see that homebuyers are recognizing the efforts of our employees and trade partners in delivering the best homeownership experience.”
Pulte Homes maintains a comprehensive system for communicating with customers to ensure their questions are answered and their needs are being met throughout the entire sales, home completion and delivery process. A customer relations representative is assigned to work with the customer from the time they sign the sales contract through the point immediately preceding expiration of one-year warranties covering specific items.
For more information on the J.D. Power & Associates® New-Home Builder Customer Satisfaction Study, go to www.jdpower.com/homes | | Downloads |
