Cruises has presented the Tour Operator Service Award for the second time. The
cruise company asked its guests as part of a large-scale survey which
excursions in the 2018/19 winter season had been their favorites. Thousands of
guests gave their feedback on the excursions offered by over 100 agency
partners in the Canaries and Madeira, and in the cruise regions of the Indian
Ocean, Southeast Asia, the Caribbean, the Persian Gulf and the Western
Mediterranean. Dnata/Gulf Ventures from the United Arab Emirates (Dubai and Abu
Dhabi) and Qatar (Doha) took first place, followed by Bourbon Tourisme from La
Réunion, and Tui
España Turismo, S.L.U. which is based in Spain and the Canary Islands.
determine the winner, several thousands of guest comments were analyzed using
an on-board feedback system during the period from November 2018 until March
2019. Apart from quality and guest satisfaction, the number of recommendations
was also an important criterion in choosing the winners. In addition, feedback relating
to communication and how the excursions were conducted, provided by crew
members aboard the ships, was included in the assessment.
Frank Bönsch, Director Shore Excursion, and Sandra
Neffgen, Head of Shore Excursion Program, presented the award in Dubai at the
beginning of May 2019 to Samir Meta, Saleh Mohamad and Nael Jouana from
Dnata/Gulf Ventures. The agency also won an electric
scooter so that staff can be sustainably mobile in future.
The next Tour Operator Service Award will be presented at
the end of the 2019 summer season. Once again, all AIDA guests will be asked to
share their opinions during the summer months. This time the excursions being
offered by around 50 agencies in the Western Mediterranean, the Adriatic,
Northern Europe and the Baltic will be assessed.
AIDA Cruises currently offers over 6,000 different
excursions across its worldwide destinations. The cruise company not only gives
its guests unforgettable experiences but also wishes to contribute to
environmental conservation, and to promote cultural heritage and further
development in its cruise destinations.
In September 2012, AIDA Cruises already launched a joint
project with the sustainability initiative Futouris e.V. to develop standardized criteria for
sustainable shore excursions. This project's goal was to create a transparent
basis of comparison for the sustainability of individual excursions, founded on
the analysis of measurable, scientific criteria. Today over 1,100 AIDA Cruises
excursions (incl. bicycle and pedelec tours) bear the tree symbol to
demonstrate their sustainability.
information about AIDA Cruises' diverse travel program is available from travel
agencies, the AIDA Customer Center at +49 (0) 381/20 27 07 07 or at www.aida.de.
May 28, 2019