| | |  View printer-friendly version | | << Back | | Northwest Airlink turns in remarkable Performance |
Passengers on Northwest Airlink arrived within 15 minutes of
schedule 92% of the time, according to Philip H. Trenary, CEO
& President of Express Airlines I. Additionally, the airline
completed 99% of all scheduled flights in February, maintaining
the pattern for reliability established by the airline since
its acquisition in April 1997. Express I continues to improve
its handling of passenger baggage. Each month the airline has
improved Mis-handled Baggage Rates (MBR) by over 50% when compared
to the same month the previous year. This improvement is actually
compounded as the airline experienced a 20% improvement in 1998
when compared to 1997. This February, 99.99% of all checked
bags traveled on the intended flight!
"Our focus on the basics continues to provide dividends for
our airline," says Trenary. "When a customer decides to fly
with us, he expects a pleasant, uneventful experience. That
means professional and conscientious People. It means an on-time
arrival at your destination, with your luggage delivered to
the claim area in a timely manner. We are pleased with our performance
in February and I extend my thanks to the 1,400 People of Northwest
Airlink. However, we are never satisfied and will continue to
insure our airline is the preferred carrier at every city we
call home."
In a related move, Express I has accelerated its project to
refurbish its entire fleet of Saab 340 regional airliners. Each
aircraft will be retrofitted with an all new interior, including
leather seating and a new color scheme, that is designed to
provide the appearance of a corporate aircraft. This undertaking
will cost in excess of $5 million and should be completed by
December 1999. |
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