Reinvents customer service model by delivering parts to places
customers need them most
FORT MYERS, Fla., Jul 18, 2011 (BUSINESS WIRE) --
Advance Auto Parts (NYSE: AAP), a leading automotive aftermarket
retailer of parts, accessories, batteries and maintenance items, has
launched an industry first--a home delivery service and parts program
called "DIY Home Delivery." The concept is simple: Advance will deliver
parts to customers when and where they need it most. Ft. Myers is one of
the markets currently offering this service.
"We're always listening to our customers," says Advance Auto Parts CEO
Darren Jackson. "And they needed us to bring convenient solutions to
them in the moment--and that's not always in-store. DIY Home Delivery is
a way for us to serve our customers in a way that makes their life
easier, and it just reinforces our promise that service really is our
According to Jackson, DIY Home Delivery was a natural extension of
Advance's in-store service commitment, and spurred on by hundreds of
customer stories pointing to the need for the program.
"Your car is up on blocks while you're doing a brake job and you
realize you need new rotors too. You're late for work, but when you go
to start your car, the battery is dead. These situations happen to
people every day," says Regional Vice President RalphGonzalez.
"But if the vehicle is on blocks, or it simply won't start, you're out
of luck. You need the store to come to you - and that's exactly what our
Home Delivery program does."
Highly qualified Advance team members are on stand-by at local Advance
stores to provide quick, custom solutions - and in most cases, delivery
within a few hours. Delivery is free for all orders over $100. Visit www.advanceautoparts.com
and click on the store locator or call 1-877-ADVANCE (238-2623) to find
About Advance Auto Parts
Headquartered in Roanoke, Va., Advance Auto Parts, Inc., a leading
automotive aftermarket retailer of parts, accessories, batteries and
maintenance items in the United States, serves both the do-it-yourself
and professional installer markets. As of April 23, 2011, the Company
operated 3,600 stores in 39 states, Puerto Rico, and the Virgin Islands.
Additional information about the Company, employment opportunities,
customer services, and online shopping for parts and accessories can be
found on the Company's website at www.AdvanceAutoParts.com.
SOURCE: Advance Auto Parts
Advance Auto Parts
Shelly Whitaker, APR, 540-561-8452
Manager, Public Communications
Liz Hamner, 214-891-2806