Ms. Frei became a member of the Board of Directors in December 2009. Ms. Frei currently serves as the UPS Foundation Professor of Service Management in Harvard Business School's Technology and Operations Management Department

Ms. Frei is also the Co-Founder of Concire Leadership Institute, LLC, a provider of customized learning and advisory services to help individuals and organizations achieve exceptional performance.Ms. Frei has served in her current role at the Harvard Business School since July 2009.Previously Ms. Frei served at the Harvard Business School as Associate Professor from July 2003 to July 2009 and as Assistant Professor from July 1998 to July 2003.