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Investor Relations

Shareholders' Frequently Asked Questions & Answers

The MetLife Policyholder Trust

How did I acquire MetLife, Inc. common stock?
Where and how is the MetLife, Inc. common stock held?
How may I contact Computershare?
Where can I find additional information about the MetLife Policyholder Trust?

General

What is MetLife’s common stock ticker symbol?
How do I update the address on my MetLife, Inc. common stock account?
How do I add a Transfer on Death (TOD) recipient to my MetLife, Inc. common stock account so that my account can be transferred on death to a named beneficiary?
How can I obtain a copy of my MetLife, Inc. common stock account statement?
Where can I find MetLife’s most recent financial information, including the annual report, 10-K, etc?

Ownership Transfers

How do I update my name or transfer ownership of the MetLife, Inc. common stock account?
How do I transfer my MetLife shares to my personal brokerage account?

Dividends

What is the most recent declared dividend amount for MetLife, Inc. common stock? When is it distributed to shareholders?
How can I have an old MetLife, Inc. common stock dividend check reissued?
Does MetLife have a dividend reinvestment program?

Tax and Cost Basis Information

What is the cost basis of the stock that was allocated to me when MetLife became a public company?
How do I certify my Taxpayer Identification Number (TIN), on my MetLife stock account?
I received a Substitute W-9 from Computershare. What do I need to do?

Purchases and Sales by Beneficiaries of the MetLife Policyholder Trust

How do I sell my shares of MetLife, Inc. common stock?
Can I purchase additional MetLife, Inc. common stock?

Sales by Registered Holders of MetLife, Inc. Common Stock

How do I sell MetLife, Inc. common stock that is held in book entry form?
How do I sell my MetLife, Inc. common stock when the shares are in certificate form?

The MetLife Policyholder Trust

How did I acquire MetLife, Inc. common stock?
 When MetLife demutualized and converted to a stock insurance company on April 7, 2000, eligible policyholders were allocated shares of MetLife, Inc. common stock.

Where and how is the MetLife, Inc. common stock held?
 Shares that were allocated to eligible policyholders as a result of the demutualization are held in the MetLife Policyholder Trust (the “Trust”) in book entry form. These shares are held electronically with Computershare as custodian of the Trust.

How may I contact Computershare?
 You may contact Computershare by calling (800) 649-3593. You may also access your stock account online at Computershare's website.

Additionally, written inquires may be sent to:

MetLife
c/o Computershare
P.O. Box 30170
College Station, TX 77842-3170


Where can I find additional information about the MetLife Policyholder Trust?
 Additional information can be found in the Annual Report on Form 10-K for the MetLife Policyholder Trust located on our website.

General

What is MetLife’s common stock ticker symbol?
 MetLife’s common stock ticker symbol is MET and is listed on the New York Stock Exchange, NYSE.

How do I update the address on my MetLife, Inc. common stock account?
 You may contact Computershare by calling (800) 649-3593 to make changes to your MetLife, Inc. common stock account, including updating the address.

How do I add a Transfer on Death (TOD) recipient to my MetLife, Inc. common stock account so that my account can be transferred on death to a named beneficiary?
 Your MetLife, Inc. common stock account can be re-registered to list a Transfer on Death (TOD) recipient (except in the State of Louisiana). To do so, you must complete the Transfer Request form which may be downloaded from Computershare’s website to add the TOD recipient. For more information regarding this process or to request a form to be mailed, you may contact Computershare at (800) 649-3593.

How can I obtain a copy of my MetLife, Inc. common stock account statement?
 Annually, MetLife mails account statements to shareholders of record and beneficiaries of the MetLife Policyholder Trust. To request a duplicate account statement, you may contact Computershare at (800) 649-3593.

Where can I find MetLife’s most recent financial information, including the annual report, 10-K, etc?
 MetLife’s financial information can be found here on our website.

Ownership Transfers

How do I update my name or transfer ownership of the MetLife, Inc. common stock account?
 Forms to make account and other ownership changes may be obtained from Computershare’s website. The form and requirements for making these types of account changes may also be obtained from Computershare by calling 800-649-3593.

How do I transfer my MetLife shares to my personal brokerage account?
 

If your MetLife, Inc. common stock is held with Computershare in the MetLife Policyholder Trust (the “Trust”), you must first withdraw your shares from the Trust by completing a Notice to Withdraw form. You may download this form from Computershare or by calling (800) 649-3593 to request a form to be mailed to you. The form must be completed and returned to Computershare to withdraw the shares.

This will allow your shares to be transferred from the Trust and registered to you in the Direct Registration System (DRS). Once the shares are placed in DRS, you will receive a DRS statement with your account information. Your broker will need the following information to transfer the shares electronically:

1. The Holder Account Number
2. The Taxpayer Identification Number ("TIN")
3. The MetLife Policyholder Trust account registration

Dividends

What is the most recent declared dividend amount for MetLife, Inc. common stock? When is it distributed to shareholders?
 For information about the most recent common stock dividend, you may refer to link on the left side of this page, by selecting “Financial Information” and “Dividend History.” Shareholders may also refer to their most recent MetLife, Inc. common stock account statement for specific dividend and account information. If you do not have your MetLife, Inc. common stock account statement, you may contact Computershare at (800) 649-3593 or visit Computershare's website for online access to your account.

How can I have an old MetLife, Inc. common stock dividend check reissued?
 If you have a MetLife, Inc. common stock dividend check that is outdated, you may contact Computershare at (800) 649-3593 and request to have it reissued, or visit Computershare's website for online access to your account.

Does MetLife have a dividend reinvestment program?
 Currently, MetLife does not offer a dividend reinvestment program; however, the feasibility of offering such a program is reviewed periodically. No changes are planned at this time, but if a reinvestment program is instituted, all eligible shareholders will be notified of the option.

Tax and Cost Basis Information

What is the cost basis of the stock that was allocated to me when MetLife became a public company?
 If you were allocated stock when MetLife demutualized and became a public company in the year 2000, the IRS’ position is that those shares will have a zero cost basis. Additional information is included in MetLife’s Purchase & Sale Program Brochure which can be found here on MetLife’s website. You are urged to consult your tax advisor regarding your personal tax situation.

How do I certify my Taxpayer Identification Number (TIN), on my MetLife stock account?
 

You may certify your Taxpayer Identification Number (for individuals, this is your Social Security number) by calling Computershare at (800) 649-3593 and following the simple steps in the automated telephone system.

You may also download a Form W-9 to certify your TIN from the Printable Forms section of Computershare's website or from the IRS’ website. The completed form should be returned to the address below.

MetLife
c/o Computershare
P.O. Box 30170
College Station, TX 77842-3170


I received a Substitute W-9 from Computershare. What do I need to do?
 Complete the Substitute W-9 based on the instructions you received with the form, and return it to Computershare at the address listed on the form. If you have any questions you may contact Computershare at (800) 649-3593.

Purchases and Sales by Beneficiaries of the MetLife Policyholder Trust

How do I sell my shares of MetLife, Inc. common stock?
 

If your shares of MetLife, Inc. common stock are held in the MetLife Policyholder Trust, you may visit Computershare's website for online access to your account, and to sell online.

You may also sell your shares by calling Computershare at (800) 649-3593. Please have your Holder Account Number available when accessing your account through their website or calling.

You may also submit a written request to sell your shares to Computershare at:

MetLife
c/o Computershare
P.O. Box 30170
College Station, TX 77842-3170

Additional details regarding the sale of shares held in the MetLife Policyholder Trust may be found here in the Purchase & Sale Program Brochure on MetLife’s website.


Can I purchase additional MetLife, Inc. common stock?
 

If you are a beneficiary of the MetLife Policyholder Trust (the “Trust”), you may purchase additional shares in accordance with the rules of the Trust by submitting a written request, and including your Holder Account Number, indicating the dollar amount of shares you wish to purchase, together with a personal check for the amount made payable to MetLife Purchase Program. You may mail the letter to Computershare at the address listed below. For additional information, please refer to page two of the Purchase & Sale Program Brochure which can be found here on MetLife’s website.

MetLife
c/o Computershare
P.O. Box 30170
College Station, TX 77842-3170



Sales by Registered Holders of MetLife, Inc. Common Stock

How do I sell MetLife, Inc. common stock that is held in book entry form?
 

Registered holders of MetLife, Inc. common stock, whose shares are not held in the MetLife Policyholder Trust, may sell their shares through Computershare by calling (800) 649-3593. Computershare's fees for this type of sale transaction are $15 plus commissions of $0.12 per share.

You may also elect to transfer the shares to your personal brokerage account.


How do I sell my MetLife, Inc. common stock when the shares are in certificate form?
 

If you are a holder of MetLife, Inc. common stock in certificate form, you may surrender your certificate(s) to Computershare with a letter requesting the sale of the shares. It is recommended that you mail the certificate(s) using Registered Mail to the address listed below.

MetLife
c/o Computershare
P.O. Box 30170
College Station, TX 77842-3170

You may also elect to transfer the shares to your personal brokerage account.




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