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| Sears Canada Announces Affiliation with SBS Corporation |
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TORONTO, Jul 14, 2005 (Canada NewsWire via COMTEX) -- Sears Canada Inc. (TSX: SCC) today announced its affiliation with SBS Corporation which will provide third party businesses with the opportunity to share Sears Contact Centre capacity. SBS will have the right to market the availability of the services of the Sears Customer Contact Centres which are located in Montreal (Quebec), Belleville (Ontario), and Regina (Saskatchewan). "In a business like ours with seasonal peaks and valleys, entering into an agreement such as this one with SBS allows us to maximize our call centre capacity," said Scott Marshall, Senior Vice-President and Operations Officer, Sears Canada. "Linking with SBS will provide opportunities for us to grow revenue with our existing infrastructure and increase our overall productivity." Dorothy Millman serves as President of SBS and has extensive experience in call handling and Customer Relationship Management. "I am proud to be representing the award winning practices of the Sears Canada Contact Centres," said Ms. Millman. "They are nationally renowned for being a high quality service provider and they have received industry recognition for the excellent standard of service provided to their own customers." Tony Keenan, Chairman of SBS added, "I am pleased to team up with Sears Canada, a company that is recognized for its outstanding customer care, sales abilities and reputation." "An additional benefit for both Sears and SBS is that the centres will be operated by Sears Associates," added Mr. Marshall. "For SBS, this provides an already highly-trained workforce. For Sears, it means our current Associates will have opportunities for full-time hours and additional career opportunities. We've always been proud of the level of excellence of our Contact Centre teams, and now SBS and their customers will see it from the business side first-hand." About Sears Canada Inc.: Sears Canada is a multi-channel retailer with a network of 122 full-line department stores, 219 off-mall stores, 64 home improvement showrooms, over 2,200 catalogue merchandise pick-up locations, 113 Sears Travel offices and a nationwide home maintenance, repair, and installation network. The Company also publishes Canada's most extensive general merchandise catalogue and offers shopping online at www.sears.ca. About SBS Corporation: SBS provides expertise in outsource contact centre applications, creating long lasting value through business management services. These include creating and designing business solutions, selecting suppliers, creation and implementation, program management, benchmarking, and statistical analysis and reporting. SBS' efforts are both qualitative and quantitative resulting in observable and measurable business outcomes. SBS grows your business. Vincent Power, Sears, Corporate Communications, (416) 941-4422, vpower@sears.ca; |
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