MINNEAPOLIS--(BUSINESS WIRE)--March 16, 2007--U.S. Bank has earned
the top ranking for responsiveness and reliability on its credit card
Web site at usbank.com, according to a new study released on March 15
by Keynote.
U.S. Bank ranked number one in site reliability and
responsiveness, which means during the 30-day evaluation period
covered in the study, the site was highly available with little or no
downtime, and customers were able to download pages and complete
transactions quickly.
"We have long valued and credited our competitive advantage to the
outstanding service we provide our U.S. Bank customers," said Patrick
Coll, executive vice president of retail payments at U.S. Bank.
"Keynote's findings validate what we have aimed to achieve in our
customer service efforts, and we are gratified with the responses that
our customers provided as part of this study."
The Keynote Service Level Rankings provide performance data and
competitive rankings in site reliability, including site availability
and outages, and site responsiveness. Also included are performance
data and competitive rankings in the areas of load handling, response
time consistency, geographic consistency and responsiveness over both
high-speed (DSL) and low-speed connections. Overall, the study
captures 6,500 data points for each Web site and ranks each site in
more than 40 performance metrics.
Keynote (Nasdaq:KEYN), known as The Mobile and Internet
Performance Authority(TM), is the global leader in test and
measurement solutions that improve mobile communications and online
business performance. As an independent and trusted third-party,
Keynote provides IT and marketing executives with an unbiased view
into their Internet and mobile services from around the world. For
over a decade, Keynote has been providing measurement data and testing
capabilities that allow companies to understand and improve their
customer's online and mobile experience. Keynote has four test and
measurement businesses: Web performance, mobile quality, streaming and
VoIP, and customer experience/UX. In addition, our industry analysis
group called Keynote Competitive Research, publishes proprietary
studies measuring customer experience and service levels across a wide
range of industries. Keynote Systems, Inc. can be reached at
www.keynote.com or by phone in the United States at (650) 403-2400.
U.S. Bancorp (NYSE:USB), with $219 billion in assets, is the
parent company of U.S. Bank, the 6th largest commercial bank in the
United States. The company operates 2,472 banking offices and 4,841
ATMs, and provides a comprehensive line of banking, brokerage,
insurance, investment, mortgage, trust and payment services products
to consumers, businesses and institutions. Visit U.S. Bancorp on the
web at www.usbank.com.
CONTACT: U.S. Bank
Teri Charest, Media Relations, 612-303-0732
teri.charest@usbank.com
SOURCE: U.S. Bank
