MINNEAPOLIS, Mar 1, 2004 (BUSINESS WIRE) -- U.S. Bancorp received the number
one rating by Speer and Associates for U.S. Bank Internet Banking at usbank.com.
U.S. Bancorp tops a list of 79 financial institutions in North America and Latin
America surveyed by Speer and Associates in December 2003, the results of which
were released in February 2004.
Speer and Associates, which examines the business development and transactional
capabilities of retail Internet offerings, said in its report, "Key components
elevating U.S. Bancorp include opt-in messaging, enhanced online support, and
comprehensive product descriptions/transactional capabilities for a complete
range of products including insurance."
U.S. Bank and those in the "Multi Regional" segment, "continue to introduce
innovative technology and build competitive differentiation, focusing on
improved convenience to customers through an Internet offering," Speer and
Associates noted. "U.S. Bancorp, the new top ranked site, has made numerous
enhancements enabling improved convenience to its users via frequently asked
questions for major product lines ranging from trust to insurance. New features
include adding certificates of deposits to online access, the ability to apply
online and the ability to track account openings. The wide breadth of
applications makes this site both useful and informative."
The first place ranking by Speer and Associates comes on the heels of the Change
Sciences First Quarter 2004 report, Inside Online Banking, that ranked U.S. Bank
fourth out of 10 Internet banking sites in the United States. They evaluated
each online application's ease of use, including customer tasks such as logging
in, checking recent transactions, adding a payee, making a one-time payment,
making a recurring payment, checking the status of a payment and logging out.
"Our goal is to deliver the financial management functions that our customers
want in a way that is easy and intuitive. For example, our customers told us
that making Internet Bill Pay available free of charge was important to them,
and it's for that exact reason that we rolled out free Internet Bill Pay in
December. We strive for the best user experience, which is true for all banking
channels whether through the branch, the ATM, the telephone or Internet
Banking," said Linda Garner, senior vice president of information delivery
systems at U.S. Bank.
U.S. Bank has seen a significant increase in the number of customers using
Internet Bill Pay since it began offering it free of charge in December. U.S.
Bank will introduce a new round of enhancements to Internet Banking in May.
U.S. Bancorp (NYSE:USB), with assets of with $189 billion, is the 8th largest
financial services holding company in the United States. The company operates
2,243 banking offices and 4,425 ATMs, and provides a comprehensive line of
banking, brokerage, insurance, investment, mortgage, trust and payment services
products to consumers, businesses and institutions. U.S. Bancorp is home of the
Five Star Service Guarantee which assures customers of certain key banking
benefits and services or customers will be paid for their inconvenience. U.S.
Bancorp is the parent company of U.S. Bank. Visit U.S. Bancorp on the web at
SOURCE: U.S. Bank
CONTACT: U.S. Bank
Teri Charest, 612-303-0732
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SOURCE: U.S. Bank