MINNEAPOLIS, Apr 14, 2003 (BUSINESS WIRE) -- More than 50,000 small businesses
will receive a phone call or visit from a U.S. Bank small business
representative on April 22, 23 or 24 as part of a "blitz" in which the whole
company focuses its attention on the needs of small business customers.
The goal of the blitz is to ask current customers how they're doing and whether
U.S. Bank can be of greater service, and to reach out to prospective customers
whose banking needs are growing or have not yet been met. The blitz strategy is
part of an overall effort by U.S. Bank to provide the best customer service of
any financial institution, delivered when and where the customer needs it and
backed by the company's exclusive Five Star Service Guarantee.
"We've found through previous blitzes that customers genuinely appreciate our
willingness to set everything aside for three days and focus solely on them,
listening to their concerns and addressing their financial needs," said Kent
Stone, executive vice president of small business banking at U.S. Bank. "Most
importantly, it gives us a chance to shake their hands and thank them in person
for their business."
U.S. Bancorp (NYSE:USB), with assets in excess of $180 billion, is the 8th
largest financial services holding company in the United States. The company
operates 2,142 banking offices and 4,604 ATMs, and provides a comprehensive line
of banking, brokerage, insurance, investment, mortgage, trust and payment
services products to consumers, businesses and institutions. U.S. Bancorp is
home of the Five Star Service Guarantee which assures customers of certain key
banking benefits and services or customers will be paid for their inconvenience.
U.S. Bancorp is the parent company of U.S. Bank. Visit U.S. Bancorp on the web
CONTACT: U.S. Bank Media Relations
Teri Charest, 612/303-0732
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SOURCE: U.S. Bank