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U.S. Bank Jumps to Second Place in Speer & Associates Ranking of Internet Banking Sites

MINNEAPOLIS, Mar 12, 2003 (BUSINESS WIRE) -- Speer & Associates, Inc. (S&A) has recognized usbank.com, home of U.S. Bank Internet Banking, second among financial institutions in its annual ranking of retail Internet offerings deployed by leading financial institutions in the Western Hemisphere. The ranking moves U.S. Bank up 15 places from last year's position.

S&A praised usbank.com for its "added meaningful business development capabilities, such as intuitive account naming to its online banking product offering." The group's report also commended the site's multilingual capability, online banking demonstration and the ability of the user to request copies of statements and checks online.

The group was also pleased with the addition of a question and answer section for seven major product lines, Certificate of Deposit (CD) access, the ability to apply online and the ability to track account openings. S&A said in its report, "The wide breadth of applications makes this site both useful and informative."

Sites were evaluated on business development practices and transactional capabilities. The U.S. Bank site was rated first in transactional capabilities with a score of 4.63, and sixth in business development practices with a score of 4.63. The highest possible score for both categories is 5.0.

"Each day, U.S. Bank employees strive to provide Five Star Service to our customers, and part of that service includes a high-quality Web site," says Linda Garner, Information Delivery Services. "Employees across the company have been diligently working to improve usbank.com, adding new benefits and services, increasing ease-of-use, and making the site an easy way to fulfill customer banking needs. We're happy that S&A recognized the value we're providing to our customers."

The move is another step in a continual climb of usbank.com national rankings. Most recently, Gomez, an Internet quality measurement group, ranked U.S. Bank ninth in its Q3 2002 Internet Banker Scorecard, which represented a five-step move up from its previous ranking of fourteenth.

U.S. Bancorp (NYSE:USB), with assets in excess of $180 billion, is the 8th largest financial services holding company in the United States. The company operates 2,142 banking offices and 4,604 ATMs, and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. U.S. Bancorp is home of the Five Star Service Guarantee which assures customers of certain key banking benefits and services or customers will be paid for their inconvenience. U.S. Bancorp is the parent company of U.S. Bank. Visit U.S. Bancorp on the web at usbank.com.

Note to Editors: The word "Gomez" should have an accent mark above the "o." This was removed for transmission purposes only.

CONTACT:          U.S. Bank
                  Teri Charest, 612/303-0732

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SOURCE: U.S. Bank

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding U.S. Bancorp's business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.



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