MINNEAPOLIS, Mar 12, 2003 (BUSINESS WIRE) -- Speer & Associates, Inc. (S&A) has
recognized usbank.com, home of U.S. Bank Internet Banking, second among
financial institutions in its annual ranking of retail Internet offerings
deployed by leading financial institutions in the Western Hemisphere. The
ranking moves U.S. Bank up 15 places from last year's position.
S&A praised usbank.com for its "added meaningful business development
capabilities, such as intuitive account naming to its online banking product
offering." The group's report also commended the site's multilingual capability,
online banking demonstration and the ability of the user to request copies of
statements and checks online.
The group was also pleased with the addition of a question and answer section
for seven major product lines, Certificate of Deposit (CD) access, the ability
to apply online and the ability to track account openings. S&A said in its
report, "The wide breadth of applications makes this site both useful and
Sites were evaluated on business development practices and transactional
capabilities. The U.S. Bank site was rated first in transactional capabilities
with a score of 4.63, and sixth in business development practices with a score
of 4.63. The highest possible score for both categories is 5.0.
"Each day, U.S. Bank employees strive to provide Five Star Service to our
customers, and part of that service includes a high-quality Web site," says
Linda Garner, Information Delivery Services. "Employees across the company have
been diligently working to improve usbank.com, adding new benefits and services,
increasing ease-of-use, and making the site an easy way to fulfill customer
banking needs. We're happy that S&A recognized the value we're providing to our
The move is another step in a continual climb of usbank.com national rankings.
Most recently, Gomez, an Internet quality measurement group, ranked U.S. Bank
ninth in its Q3 2002 Internet Banker Scorecard, which represented a five-step
move up from its previous ranking of fourteenth.
U.S. Bancorp (NYSE:USB), with assets in excess of $180 billion, is the 8th
largest financial services holding company in the United States. The company
operates 2,142 banking offices and 4,604 ATMs, and provides a comprehensive line
of banking, brokerage, insurance, investment, mortgage, trust and payment
services products to consumers, businesses and institutions. U.S. Bancorp is
home of the Five Star Service Guarantee which assures customers of certain key
banking benefits and services or customers will be paid for their inconvenience.
U.S. Bancorp is the parent company of U.S. Bank. Visit U.S. Bancorp on the web
Note to Editors: The word "Gomez" should have an accent mark above the "o." This
was removed for transmission purposes only.
CONTACT: U.S. Bank
Teri Charest, 612/303-0732
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SOURCE: U.S. Bank