New feature extends U.S. Bank’s history of innovation for consumers
MINNEAPOLIS--(BUSINESS WIRE)--Sep. 6, 2017--
U.S. Bank customers are among the first in the nation to be able to
complete banking tasks, such as checking an account balance or making a
payment to a U.S. Bank credit card, simply by speaking a command to an
Amazon Alexa device. U.S. Bank is making the skill available to its
customers after a successful employee pilot that took place this summer.
“Voice technology is going to be central to the future of digital
interaction,” said Gareth Gaston, head of omnichannel banking at U.S.
Bank. “We’ve all become accustom to speaking to our devices for simple
things like getting directions to a restaurant or placing a call. Now,
voice services such as Amazon Alexa are making it easy to check an
account balance or hear a payment due date without picking up a phone or
logging in to internet banking. It’s a great example of innovation
coming home for U.S. Bank customers.”
U.S. Bank customers can ask Alexa to:
check balances for any U.S. Bank checking, savings or credit card
hear payment due dates and the amount due;
obtain account transaction history and
make payments to U.S. Bank credit cards.
To take advantage of the new service, U.S. Bank customers must have an
Alexa device such as Amazon Echo, Echo Dot or Tap, plus the Alexa App on
their smartphone and an Amazon account.
Bringing U.S. Bank to life through a skill for Amazon Alexa is the
latest in a series of innovations at U.S. Bank that went live for
customers this summer. In June, customers began to send money to other
individuals digitally and within minutes using Zelle;
in July, the company released its U.S.
Bank Loan Portal, which simplifies the process of applying for a
“Bridging the gap between what’s on the horizon and when customers can
use it for banking is exactly where U.S. Bank shines in innovation,”
said Dominic Venturo, chief innovation officer at U.S. Bank. “We’ve been
working with voice for many years, understanding its potential both in
terms of biometrics and in voice directed commands. It’s that culture of
innovation and collaboration, combined with a commitment to security and
doing what’s right for our customers that allows us to earn their trust,
and ultimately, their business.”
U.S. Bancorp (NYSE: USB), with $464 billion in assets as of June 30,
2017, is the parent company of U.S. Bank National Association, the fifth
largest commercial bank in the United States. The company operates 3,088
banking offices in 25 states and 4,826 ATMs and provides a comprehensive
line of banking, investment, mortgage, trust and payment services
products to consumers, businesses and institutions. Visit U.S. Bancorp
on the web at www.usbank.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170906005088/en/
Source: U.S. Bancorp
Teri Charest, 612-303-0732
U.S. Bank Corporate