New virtual assistant capabilities aim to redefine the mobile
MINNEAPOLIS--(BUSINESS WIRE)--Apr. 23, 2013--
U.S. Bank employees recently began testing a new mobile feature that
will allow U.S. Bank FlexPerks® Travel Rewards Visa Signature® customers
to use their voice to view account balances, search transactions and
make a payment on their accounts in the FlexPerks mobile app.
This new voice command feature is powered by Nuance’s Nina™ Mobile, the
first solution to give consumers a truly interactive and engaging
self-service experience via a voice-based virtual assistant. From their
mobile device, consumers will be able to interact with U.S. Bank’s
virtual assistant to get their account balance, make payments, and more.
Leveraging Nuance’s innovative speech and natural language understanding
(NLU) technology, Nina Mobile makes it easy for companies to bring this
kind of effortless self-service experience to their customers.
“Results of the pilot will help us improve the customer experience and
help U.S. Bank serve a broader population through this mobile channel,”
said Dominic Venturo, chief innovation officer for U.S. Bank Payment
Services. “Customers are becoming accustomed to using their voice to
interact with their smartphones, and we are exploring the application of
that technology to banking and payments.”
“We’re seeing a fundamental shift in how consumers choose to engage in
customer service, as the demand for interactive self-service options
continues to grow, and Nuance and Nina are at the forefront of this
evolution with the virtual assistant,” said Robert Weideman, executive
vice president and general manager of the Nuance Enterprise Division.
“U.S. Bank is a great example of a leading brand that is listening to
its customers and innovating with Nuance’s speech and natural language
understanding technology to deliver the next generation of compelling,
interactive customer service experiences today.”
About Nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a
leading provider of voice and language solutions for businesses and
consumers around the world. Its technologies, applications and services
make the user experience more compelling by transforming the way people
interact with devices and systems. Every day, millions of users and
thousands of businesses experience Nuance’s proven applications. For
more information, please visit www.nuance.com.
About U.S. Bank
U.S. Bancorp (NYSE: USB), with $355 billion
in assets as of March 31, 2013, is the parent company of U.S. Bank, the
fifth-largest commercial bank in the United States. Celebrating its 150th
anniversary this year, the company operates 3,080 banking offices in 25
states and 5,056 ATMs, and provides a comprehensive line of banking,
brokerage, insurance, investment, mortgage, trust and payment services
products to consumers, businesses and institutions. Visit U.S. Bancorp
on the web at www.usbank.com.
Source: U.S. Bank
Teri Charest, U.S. Bank Public Relations
(612) 303-0732, firstname.lastname@example.org