New App Provides Customers With A More Efficient, Streamlined Service
COLUMBUS, Ind.--(BUSINESS WIRE)--May 4, 2017--
Without having to enter a service bay or wait for a technician to come
on site, Cummins (NYSE: CMI) customers are now able to read prioritized
engine fault codes and other key engine information within minutes
wherever they are operating with the new Cummins Guidanz™ mobile app.
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Cummins Guidanz™ Mobile App Improves Customer Uptime (Photo: Business Wire)
Available as a free download now on the Apple® App Store or
the Google® Play Store™, the Guidanz mobile app arms
customers with critical information about their Cummins engines (2007
and later on-highway engines and Tier 3 and later off-highway engines)
that they can email to their operations managers, service providers or a
Cummins Care representative directly from the app to initiate the
service process. The time it takes to complete the first step of the
triage process is drastically reduced when using the Guidanz mobile app.
However, time savings don’t stop there when customers are engaged with
certified Cummins service providers.
The Immediate Assessment feature of the Guidanz mobile app is available
to certified service providers to help improve shop scheduling. As
providers begin to adopt Immediate Assessment in the coming months, they
will not only be able to read the fault code, but assess the severity of
the fault, how quickly it can be repaired, what repair parts are likely
needed and start a work order without ever asking the customer to enter
a service bay.
When the service provider is armed with these products, customers can
not only feel confident that the right tools and parts will be available
for their engine when they are in the service bay, but can feel at ease
knowing that they will experience as little downtime as possible when in
the care of a certified Cummins service provider.
“The Guidanz mobile app with the Immediate Assessment feature is giving
customers back valuable hours that used to be spent troubleshooting by
arming customers and service providers with information backed by
immeasurable amounts of data and analysis done by Cummins experts,” said
Ryan Kikendall, Executive Director – Service Event Solutions at Cummins.
“We have nearly 100 years of experience with diesel engines, and we’re
translating our learnings into time-saving solutions for our customers.”
To operate, the Guidanz mobile app must be paired with an INLINE™ mini
Bluetooth® adapter or INLINE 7 and requires either an iOS®
or an Android® operating system. At launch, the Guidanz
mobile app and INLINE products will be available to customers in the
United States, Canada, Australia and Europe. The INLINE mini and the
Immediate Assessment feature are available through authorized Cummins
channels. Contact Cummins Sales and Service for additional information,
or call Cummins Care at 1-800-CUMMINS™ (1-800-286-6467).
Though the Guidanz mobile app requires a smartphone or tablet to
operate, it will still function when the device is offline. Customers
are provided a list of fault codes regardless of connectivity, so even
when operating in remote locations, such as a mine or temporary job
site, customers are still empowered with enough information to call
their operations managers, service providers or Cummins Care with
information to initiate the service process.
About Cummins Inc.
Cummins Inc., a global power leader, is a corporation of complementary
business units that design, manufacture, distribute and service diesel
and natural gas engines and related technologies, including fuel
systems, controls, air handling, filtration, emission solutions and
electrical power generation systems. Headquartered in Columbus, Indiana
(USA), Cummins currently employs approximately 55,400 people worldwide
and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent
distributor locations and approximately 7,400 dealer locations. Cummins
earned $1.39 billion on sales of $17.5 billion in 2016. Press releases
can be found on the Web at www.cummins.com
Follow Cummins on Twitter at www.twittter.com/cumminsengines
and on YouTube at https://www.youtube.com/cumminsengines.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170504006061/en/
Source: Cummins Inc.
Keri Moenssen, 812-314-1680