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|Cummins Guidanz™ Mobile App Improves Customer Uptime|
New App Provides Customers With A More Efficient, Streamlined Service Process
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Cummins Guidanz™ Mobile App Improves Customer Uptime (Photo: Business Wire)
Available as a free download now on the
The Immediate Assessment feature of the Guidanz mobile app is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, they will not only be able to read the fault code, but assess the severity of the fault, how quickly it can be repaired, what repair parts are likely needed and start a work order without ever asking the customer to enter a service bay.
When the service provider is armed with these products, customers can not only feel confident that the right tools and parts will be available for their engine when they are in the service bay, but can feel at ease knowing that they will experience as little downtime as possible when in the care of a certified Cummins service provider.
“The Guidanz mobile app with the Immediate Assessment feature is giving
customers back valuable hours that used to be spent troubleshooting by
arming customers and service providers with information backed by
immeasurable amounts of data and analysis done by Cummins experts,” said
To operate, the Guidanz mobile app must be paired with an INLINE™ mini
Bluetooth® adapter or INLINE 7 and requires either an iOS®
or an Android® operating system. At launch, the Guidanz
mobile app and INLINE products will be available to customers in
Though the Guidanz mobile app requires a smartphone or tablet to operate, it will still function when the device is offline. Customers are provided a list of fault codes regardless of connectivity, so even when operating in remote locations, such as a mine or temporary job site, customers are still empowered with enough information to call their operations managers, service providers or Cummins Care with information to initiate the service process.